Mathpix Privacy Policy

United States

EU-U.S. | Swiss-U.S. | UK

Last updated: August 5, 2024.

Mathpix, Inc. Privacy Policy

Thank you for trusting Mathpix with your images! We take your privacy very seriously. Below you will find our full Privacy Policy, separated into two sections, one for each of our products: Snip and Mathpix Console.

You can also check out our easy to read Privacy FAQ for answers to the most common privacy related questions we receive.

As always, if you ever have any questions or concerns not addressed here, please email us at support@mathpix.com!

Snip

This privacy policy governs your use of the software application Snip (“Application”) for mobile and desktop devices and for web browsers that was created by Mathpix, Inc. The Application is activated via taking pictures of handwritten and printed math or text and returns either a valid LaTeX or text response or an image URL.

Mathpix’s technology works off of images you take with your camera or images you upload into the Application. We will request permissions to use camera on your device. Additionally, we may ask for permission to access images on your device. We do not share your images or personal data with third party processors unless access is required in order to perform our service.

User Provided Information

The Application obtains the information you provide when you register for a Mathpix account. When you register with us and use the Application, you will provide (a) your email address and password; (b) whether or not you allow Mathpix to use your images to improve the Mathpix recognition engine (c) transaction-related information, such as credit card information, when you make purchases or respond to any offers; (d) information you provide us when you contact us directly for support; (e) information you enter into our system when using the Application, such as contact information.

We may also use the information you provided us to contact your from time to time to provide you with important information, required notices, and marketing promotions.

Automatically Collected Information

In addition, the Application may collect certain the following information automatically: the type of mobile or desktop device you use, the IP address of your mobile or desktop device, your mobile or desktop operating system, the type of mobile or desktop Internet browsers you use, and information about the way you use the Application. No other information is collected from your device.

Opt-out Rights

You can stop all collection of information by the Application easily by uninstalling the Application or deactivating your account. You may use the standard uninstall processes as may be available as part of your mobile or desktop device. You can deactivate your account at accounts.mathpix.com. You can also request to opt-out or account deactivation via email to support@mathpix.com.

You can stop collection of images processed from your installed Applications for QA purposes by simply unchecking the box next to the account setting that reads "Mathpix can use my images to improve their OCR technology" at accounts.mathpix.com.

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate.

If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at support@mathpix.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

Third Party Processors

Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

as required by law, such as to comply with a subpoena, or similar legal process;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
if Mathpix Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Collection of Real-time Location Information

This Application does not collect precise information about the location of your mobile or desktop device, but it does collect IP addresses to protect against spamming.

Children

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@mathpix.com. We will delete such information from our files within a reasonable time.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored under United States privacy standards.

Mathpix Console

This privacy policy governs your use of the API service Mathpix Console (“Service”) for use in mobile and desktop devices and web applications that was created by Mathpix, Inc. The Service is accessed via an API request containing an image to the Mathpix servers, and returns either a valid LaTeX or text response or an error message.

Mathpix’s technology works off of images sent from your API key. We do not share images sent from your API key or any confidential information with third party processors unless access is required in order to perform our Service.

Customer Provided Information

The Service obtains the information you provides when sending an API request. This information usually includes, but is not limited to (a) an image or batch of images; (b) authentication information; (c) desired formats; (d) other request specific parameters.

More information about API request parameters can be found on our Docs.

Automatically Collected Information

The Service may collect end-user IP address information automatically, unless Customer has explicitly opted out of this collection for Privacy reasons. IP address information is only collected for the purpose of protecting Mathpix against any attacks on our servers by your end-users.

If you have opted out of automatic collection of end-user IP addresses by Mathpix, please be aware that by Agreeing to our Terms & Conditions you agree to not hold Mathpix liable for any potential damages caused by interrupted service to your API key in the event of an attack on our servers.

Opt-out Rights

By default, we collect information like requests and responses for QA purposes. You can opt-out of any images being saved to disk for QA purposes from your API key by setting the improve_mathpix flag in your API requests to false. If your improve_mathpix flag is set to true (the default), you are giving Mathpix permission to use your images for QA purposes. Please note that setting this flag to false also means that you will not be able to visualize your requests in your dashboard. More information can be found here.

You can stop all collection of information by the Service by cancelling your Mathpix Console account at accounts.mathpix.com. Please be aware that this action is irreversible.

Data Retention Policy, Managing Your Information

We will retain Customer Provided and Automatically Collected data for 90 days, unless you have opted out of data retention for QA. (please see above)

Third Party Processors

We will share your information with third parties only in the ways that are described in this privacy statement and are necessary to Mathpix performing our Service.

We may disclose User Provided and Automatically Collected Information:

as required by law, such as to comply with a subpoena, or similar legal process;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
if Mathpix, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Children

We do not use the Service to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@mathpix.com. We will delete such information from our database within a reasonable time.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees, contractors, and third party processors who need to know that information in order to operate, develop or improve our Service. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

Stripe advisory

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Your Consent

By using the Service, you are consenting to our processing of information sent from your API key as set forth in this Privacy Policy now and as amended by us. "Processing,” means using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored under United States privacy standards.

Contact us

If you have any questions regarding privacy while using the Snip Applications or Mathpix Console, or have questions about our practices, please contact us via email at support@mathpix.com!

Last Updated: October 10, 2024.

Mathpix Inc. Privacy Policy

Overview

At Mathpix Inc., safeguarding your privacy is a priority. We are dedicated to handling personal data from individuals in the European Union (EU), the United Kingdom (UK), and Switzerland with the highest standards. This privacy policy explains how we collect, use, and share personal data as part of our commitment to the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). This privacy policy governs your use of the software application Snip (“Application”) for mobile and desktop devices and for web browsers that was created by Mathpix, Inc. The Application is activated via taking pictures of handwritten and printed math or text and returns either a valid LaTeX or text response or an image URL.

Mathpix’s technology works off of images you take with your camera or images you upload into the Application. We will request permissions to use the camera on your device. Additionally, we may ask for permission to access images on your device. We do not share your images or personal data with third party processors unless access is required in order to perform our service.

Our Commitment to the Data Privacy Framework

Mathpix complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Mathpix has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Mathpix has also certified that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

The Personal Data We Handle and Why

Categories of Data We Collect

We may collect the following categories of personal data depending on our relationship with you:

Client Data: This includes details like names, contact information, payment data, and anything else necessary to provide our services.
Visitor Data: This includes website activity, IP addresses, browser details, and similar metrics collected automatically for site and application performance and improvement purposes.
HR Data: For employees and job applicants, we collect employment-related data such as job history, salary information, and other personnel details necessary for HR management.

In addition, the Application may collect certain information automatically: the type of mobile or desktop device you use, the IP address of your mobile or desktop device, your mobile or desktop operating system, the type of mobile or desktop Internet browsers you use, and information about the way you use the Application. No other information is collected from your device.

Why We Process Data

We handle personal data for a variety of legitimate purposes, including but not limited to:

Delivering and improving our products and services.
Fulfilling orders and managing customer accounts.
Providing technical and customer support.
Recruitment and ongoing employee management.
Complying with legal obligations.

Who We Share Your Data With

We may need to share your personal data with third parties in certain scenarios, including:

Service Providers: Companies that assist with essential services such as payment processing, hosting, and marketing.
Business Collaborators: Partners we work with on joint projects or promotional efforts.
Authorities: When required by law, we may disclose data to government or regulatory bodies.
Mathpix Snip integrates with third party APIs (OpenAI and Anthropic) for its generative answering capabilities. User queries and relevant documents are sent to these systems to generate appropriate answers. Mathpix Snip then presents these answers to the user within the app in the Intelligence section.
Third party service providers have a data retention policy of up to 30 days but don’t use your data for training. If you don’t want to have AI-generated answers when using Search AI, you can always turn it off on your Settings page. Doing so will ensure that no third party APIs will have access to your documents

Collection of Real-time Location Information

This Application does not collect precise information about the location of your mobile or desktop device, but it does collect IP addresses to protect against spamming.

Children

Your Rights and Choices

Access to Your Data

If you reside in the EU, UK, or Switzerland, you have the right to request access to your personal data, individuals also have the right to amend and delete that data. If personal data covered by this Privacy Policy is to be used for a new purpose that is materially different from that for which it was originally collected or subsequently authorized, or is to be disclosed to a non-agent third party in a manner not specified in this Policy, Mathpix will provide you with an opportunity to choose whether to have your personal data so used or disclosed. Requests to opt out of such uses or disclosures of personal data should be sent to us as specified in the "How to Contact Us" section below.

A person's sensitive information may include information about his or her medical or health condition, racial or ethnic origin, political opinions, or religious beliefs. Unless you provide us with your explicit consent (opt-in), Mathpix will not use Sensitive Personal Data for purposes other than the ones originally collected or subsequently authorized by you.).

How You Can Control Your Data

Stop Collection of Information: You can stop all collection of information by the Application by uninstalling it or deactivating your account. Use the standard uninstall processes available on your mobile or desktop device. You can deactivate your account at accounts.mathpix.com or request account deactivation via email at support@mathpix.com.

Opt-Out of Image Collection for QA Purposes: You can stop the collection of images processed from your installed Applications for quality assurance purposes by unchecking the box next to the account setting that reads "Mathpix can use my images to improve their OCR technology" at accounts.mathpix.com.

Data Retention: We will retain User Provided Data for as long as you use the Application and for a reasonable time thereafter. We retain Automatically Collected Information for up to 24 months and may store it in aggregate form thereafter.

Delete Individual Snips: Individual Snips can be deleted from our database by deleting them within your Application. This action is irreversible, as we do not keep backups or copies of your Snip information. Please note that image URLs of deleted Snips may take up to 10 minutes to become invalid after deletion.

Request Deletion of User Provided Data: If you'd like us to delete User Provided Data that you have provided via the Application, please contact us at support@mathpix.com, and we will respond within a reasonable time. Please note that some or all of the User Provided Data may be required for the Application to function properly.

Control Over How Your Data Is Used

Individual Snips can be deleted from our database by deleting them in your Application. This action is irreversible as we do not keep backups or copies of your Snip information. Please note that image URLs of deleted Snips may take up to 10 minutes to become invalid after the deletion of the Snip. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at support@mathpix.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

Handling Concerns and Resolving Disputes

Getting In Touch

If you have any concerns or questions about how we handle your personal data, we’re here to help. You can reach us directly at:

Email: support@mathpix.com
Mail: 60 Broadway, Suite 101, Brooklyn, NY 11249

Resolving Disputes

In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Mathpix commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to BBB National Programs, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers for more information or to file a complaint. The services of BBB National Programs are provided at no cost to you.

For HR Data Concerns

In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Mathpix commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of human resources data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF in the context of the employment relationship.

Binding Arbitration

As part of our commitment, you may invoke binding arbitration if your complaint cannot be resolved through other mechanisms. This process is outlined in Annex I of the DPF Principles, and we are obliged to comply.

Legal Disclosures and Obligations

Government Requests We may be required to share your data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

FTC Enforcement

Mathpix is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC) regarding our participation in the Data Privacy Framework.

Liability for Transfers

We will share your information with third parties only in the ways that are described in this privacy statement and are necessary for Mathpix to perform our services. If you are an EU, UK, or Swiss individual, where we transfer your personal data to third-party service providers (as described below) who perform services for us or on our behalf, we are responsible for the processing of that data by them and shall remain liable if they process your personal data in a manner inconsistent with the Data Privacy Framework (DPF) Principles, unless we prove that we are not responsible for the event giving rise to the damage.

We may disclose User Provided and Automatically Collected Information:

As required by law: Such as to comply with a subpoena or similar legal process.
To protect rights and safety: When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
With our trusted service providers: Companies that work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
Business transfers: If Mathpix, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Data Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches, and we encourage you to reach out if you have concerns.

Updates to This Policy

We may update this privacy policy from time to time as we adapt to new laws, regulations, and practices. You’ll be notified of any significant changes either through a notice on our website or via email.

How to Contact Us

In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Mathpix commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU, UK, and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Mathpix at:

Email: support@mathpix.com
Mail: 60 Broadway, Suite 101, Brooklyn, NY 11249