Payments & Billing
In this FAQ we will answer the most common questions we get about payments and billing for Mathpix accounts. Can’t find the answer to your question here? Email us anytime at firstname.lastname@example.org and we would be happy to help you!
Accepted Payment Methods
For our individual monthly Pro subscription, we can accept payments by credit card, debit card, or PayPal.
For our individual yearly Pro subscription, we can accept credit card, debit card, PayPal, or Alipay.
If you are on the Free plan, you never need to add payment information to your Mathpix account.
Answers to frequently asked questions
How can I upgrade to the Pro plan?
You can upgrade to the Pro plan any time in your account settings. Or, check out our step-by-step guide for upgrading your subscription.
I’ve bought the 1 year Pro plan with my Alipay account, but my subscription has not been upgraded. What do I do?
Sometimes, Alipay payments will show up as deducted from your account, but the process of sending the funds from Alipay to Mathpix can fail, which means that the funds never reach Mathpix. Don’t worry! If this happens, Alipay will refund the payment within a few hours.
Once the amount has been refunded, you can try again. This time, make sure that you stay on the Alipay page until you are redirected back to accounts.mathpix.com. That way, you will be sure the payment went through!
I’ve hit the monthly Snip limit but I’m not ready to upgrade, how can I get extra free Snips?
You can get 50 extra free Snips whenever a friend signs up for Snip through your unique referral link. If your friend signs up with their student email (which includes a .edu extension), you both get 200 extra Snips! For detailed instructions, see our step-by-step guide for how to refer a friend.