Privacy FAQ

Thank you for trusting Mathpix with your images! We take this responsibility very seriously. Below you can find easy to understand answers to common questions we get about our privacy policy and how we handle your (or your end-user’s) images and data.
You can also read the full Mathpix Privacy Policy.

What happens to our end-user’s images when using MathpixOCR in our product?

When using the MathpixOCR API to process images of math and text, each image or batch of images is sent to our servers where we either return a valid response or an error message if we cannot process the image for any reason. (More information on API request options, formats, and errors can be found on our Docs).
Unless a customer has specifically requested that all images sent from their API key be deleted from our database immediately after processing, once the image has been processed the image is then sent to our internal Quality Assurance (QA) database. These images can be accessed by our QA team, in order to assure that our service is working as intended and for finding any bugs in our recognition engine.
Any images with personally identifying information are deleted from the QA database within 24 hours. All images are deleted from the QA database after 90 days.

What if we want Mathpix to delete all images processed from our API key immediately?

Available upon request, we offer an internal API option that will delete every image sent from your API key from our database as soon as the image has been processed and the API response returned from our servers. If for privacy reasons you do not want any images processed from your API key to be sent to our QA team for verification and to improve our service, please email us at support@mathpix.com and we will update your privacy settings right away.

Does Mathpix collect any information about my end-user?

Mathpix collects IP addresses of end-users to protect us in the case of spamming of our servers. Not collecting end-user IP addresses is an available option, but please note that if spamming is coming from your API key and we do not have IP information to locate the source, we will be forced to suspend your API key until the issue has been resolved.

What does Mathpix do to keep images safe?

We take our data management extremely seriously, and we have taken many measures to ensure that all data is managed in a way that protects your privacy. We only require the minimum amount of personal information that is
necessary to fulfill the purpose of your use of MathpixOCR in your product.
Mathpix uses third party vendors and hosting partners for the necessary hardware, software, networking, storage, and related technology required to provide our services. Although Mathpix owns the code, databases, and all
rights to the MathpixOCR, you retain all rights to any data sent from your API key.
In order to provide the best quality of service, we must monitor the images being processed by the app. Any image reviewed by our QA team has already been completely anonymized. Only those responsible for monitoring server health have access to user IP addresses. All images are deleted from our QA database after being reviewed by our QA team (within 90 days).
Please note that our policies and practices are subject to change; we are always trying to improve how we handle the data we process. Any changes to our policies will be reflected on our website in our Privacy Policy, Terms and Conditions or in this FAQ.

How can I request access to the data Mathpix has from my API key?

You have the right to request this information at any time, just send us an email at support@mathpix.com and we will be happy to help you with your request.