Privacy FAQ

Thank you for trusting Mathpix with your images! We take this responsibility very seriously. Below you can find easy to understand answers to common questions we get about our privacy policy and how we handle your (or your end-user's) images and data.

The FAQ is divided into two sections, one for each of our products: Snip and MathpixOCR.

You can also read the full Mathpix Privacy Policy.


Snip

What information does Mathpix collect from me?

Mathpix only collects and retains personal information about you

  1. When you communicate with us via email,
  2. When you register for a Mathpix account (we collect your email address for account verification),
  3. When upgrading from a free Snip plan (we collect your billing information securely through our payments providers) or
  4. When you use our Snip apps.

The information we collect from you during app usage is always the least amount necessary to provide our service effectively:

  1. The image you want to process
  2. Your email
  3. Your IP address
  4. Your operating system information

Why does Snip collect my IP address?

We collect IP addresses of Snip users to protect ourselves in the case of spamming of our servers.


Why does Snip collect my operating system information?

We collect your operating system information for 2 purposes:

  1. To fix bugs in the apps more efficiently
  2. App monitoring and metrics

What happens to my images when using Snip?

Your image is sent from Snip to our servers, where we process the image and return the result: either valid text/LaTeX or an image URL (in the event that we cannot extract the content of the image). This image and result will stay on our database so that you can access it from any Snip app that you are logged in to. You can delete the entry at any time from your app and it will be deleted from our database permanently. Please note that this action is irreversible—we do not keep backups of your images.

What happens next is determined by whether you have allowed Mathpix to use your images to improve the Mathpix technology or not. If you have chosen to not allow us to use your images, your images stay in our database until your deletion. Your images and information cannot be accessed by any Mathpix employees except those responsible for server and database management. These employees undergo the required privacy training.

If you have chosen to allow Mathpix to use your images, an anonymized (all personally identifying information separated from the image) version of each of your images is sent to our Quality Assurance (QA) database. Only our QA team, who are also required to undergo privacy training, can view these anonymous images.


How does Mathpix use my images to improve the image processing technology?

New and different images allow Mathpix to improve current recognition features and add new recognition features. If you allow Mathpix to use your images, anonymized versions of your images may be chosen for algorithm training purposes by our QA team. Regardless of if an image is selected by QA or not, all images in the QA database are permanently deleted after 60 days.

Whether you choose to let Mathpix use your images to improve our technology or not, we never retain any images in our QA databases that contain, or may contain, any personally identifiable information within the image.


Who has access to my images?

If you have chosen to not allow Mathpix to use your images to improve our image processing technology, no one at Mathpix has the ability to view your images that are contained in our database. Only Mathpix employees responsible for maintaining our servers and databases have access credentials to our databases, where image information only exists in binary format.

If you have chosen to allow Mathpix to use your images to improve our image processing technology, only our QA team has access to completely anonymized images. Our QA team will never have access to your personal information, like your email or IP address.

We allow you to set your preferences about how our apps process the images you capture, and whether or not we can use your images to improve our technology, when you sign up for a Mathpix account. These preferences can be updated in your account settings at any time.


Who has access to my personal information?

Access to your personal, account, and billing information is restricted to only to Mathpix employees or third-party processors who require access to it in order to perform their function. We will never distribute your personal information except to provide products or services you have requested, when we have permission, or where it is necessary to share information in order to investigate, prevent, or take action regarding violations of our Terms, or as otherwise required by law. We will never sell your personal information.


What does Mathpix do to keep my personal information and my images safe?

We take our data management extremely seriously, and we have taken many measures to ensure that all data is managed in a way that protects your privacy. We only require the minimum amount of personal information that is necessary to fulfill the purpose of your use of Mathpix services. We will never sell your information to third parties, and we only use it as described in this FAQ and our Privacy Policy.

Mathpix uses third party vendors and hosting partners for the necessary hardware, software, networking, storage, and related technology required to provide our services. Although Mathpix owns the code, databases, and all rights to the Snip app, you retain all rights to your data.

In order to provide the best quality of service, we must monitor the images being processed by the app. All user data related to app usage is restricted and any image reviewed by our QA team has already been completely anonymized. Only those responsible for monitoring server health have access to user IP addresses. All images are deleted from our QA database after being reviewed by our QA team.

Please note that our policies and practices are subject to change; we are always trying to improve how we handle your data. Any changes to our policies will be reflected on our website in our Privacy Policy, Terms and Conditions or in this FAQ.


How can I request access to all the information Mathpix has about me?

You have the right to request this information at any time, just send us an email at support@mathpix.com and we will be happy to help you with your request.


MathpixOCR

What happens to our end-user's images when using MathpixOCR in our product?

When using the MathpixOCR API to process images of math and text, each image or batch of images is sent to our servers where we either return a valid response or an error message if we cannot process the image for any reason. (More information on API request options, formats, and errors can be found on our Docs).

Unless a customer has specifically requested that all images sent from their API key be deleted from our database immediately after processing, once the image has been processed the image is then sent to our internal Quality Assurance (QA) database. These images can be accessed by our QA team, in order to assure that our service is working as intended and for finding any bugs in our recognition engine.

Any images with personally identifying information are deleted from the QA database within 24 hours. All images are deleted from the QA database after 90 days.

What if we want Mathpix to delete all images processed from our API key immediately?

Available upon request, we offer an internal API option that will delete every image sent from your API key from our database as soon as the image has been processed and the API response returned from our servers. If for privacy reasons you do not want any images processed from your API key to be sent to our QA team for verification and to improve our service, please email us at support@mathpix.com and we will update your privacy settings right away.

Does Mathpix collect any information about my end-user?

Mathpix collects IP addresses of end-users to protect us in the case of spamming of our servers. Not collecting end-user IP addresses is an available option, but please note that if spamming is coming from your API key and we do not have IP information to locate the source, we will be forced to suspend your API key until the issue has been resolved.

What does Mathpix do to keep images safe?

We take our data management extremely seriously, and we have taken many measures to ensure that all data is managed in a way that protects your privacy. We only require the minimum amount of personal information that is necessary to fulfill the purpose of your use of MathpixOCR in your product.

Mathpix uses third party vendors and hosting partners for the necessary hardware, software, networking, storage, and related technology required to provide our services. Although Mathpix owns the code, databases, and all rights to the MathpixOCR, you retain all rights to any data sent from your API key.

In order to provide the best quality of service, we must monitor the images being processed by the app. Any image reviewed by our QA team has already been completely anonymized. Only those responsible for monitoring server health have access to user IP addresses. All images are deleted from our QA database after being reviewed by our QA team (within 90 days).

Please note that our policies and practices are subject to change; we are always trying to improve how we handle the data we process. Any changes to our policies will be reflected on our website in our Privacy Policy, Terms and Conditions or in this FAQ.

How can I request access to the data Mathpix has from my API key?

You have the right to request this information at any time, just send us an email at support@mathpix.com and we will be happy to help you with your request.